[BITList] For All Who Work With Rude Customers

FS franka at iinet.net.au
Wed Nov 24 05:06:01 GMT 2010



*_For all Who Work With Rude Customers, isn't it a shame WE can't 
actually do this!_*


An award should go to the Virgin Airlines desk attendant in  Sydney some 
months ago for being smart and funny, while making her point, when 
confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been 
withdrawn from service. A single attendant was re-booking a long line of 
inconvenienced travellers. Suddenly an angry passenger pushed his way to 
the desk.. He slapped his ticket down on the counter and said,
"I HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied,"I'm sorry, sir. I'll be happy to try to help you, 
but I've got to help these people first, and I'm sure we'll be able to 
work something out.."

The passenger was unimpressed. He asked loudly, so that the passengers 
behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address 
microphone:"May I have your attention please, may I have your attention 
please," she began - her voice heard clearly throughout the terminal.

"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If 
anyone can help him find his identity, please come to Desk 14."

With the folks behind him in line laughing hysterically, the man glared 
at the Virgin attendant, gritted his teeth and said,"F... You!"

Without flinching, she smiled and said, /(I love this bit)/"I'm sorry, 
sir, but you'll have to get in line for that too."



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